FAQs
Frequently Asked Questions:
General:
What if I forget my username and/or password?
If you forget your username and/or password, …..
Do you ship international? Yes, international shipping rates apply.
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What is your return and exchange policy? |
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We do our best to have quality products; if you receive a defective product, please notify our Customer Service Department immediately. We will replace the product or refund your money. If for any reason you are not completely satisfied with your purchase, return it to us for a refund or exchange within 30 days of the invoice date. Please note that all returns, unless damaged/defective, must be returned in new condition and in its original packaging. Inspect your order immediately upon delivery, before signing. Any authorized returns received after 30 days of the invoice date will incur a 15% restocking fee. Refunds are not issued for worn or misused products. To ensure proper credit, please call our Customer Service Department for a return authorization number. All returns must be shipped freight prepaid. |
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Which payment options do you accept? |
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We happily accept Visa, Mastercard, Discover and American Express. |
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How long will it take to receive a refund? |
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Once your returned item has been processed a credit will be issued within 24 hours. |
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How can I be sure my order was received? |
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All online orders will receive an email confirmation. |
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How much will it cost to ship my order? |
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Our shipping and handling fees are determined by weight and size of the order. A total will be given to you at the time of check out. |
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Can you ship overnight? |
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Yes, please call Customer Service for more details on expeditied shipping at XXX-XXX-XXXX. |
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How do I contact ShutterPlus? |
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Please feel free to contact Customer Service at:
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Gear:
What if the download of the app doesn’t work?
Do I have to download the application to make the remote shutter work?
I have a Blackberry. You don’t have a mobile application for blackberry. How can I use my remote shutter?
What if my remote shutter won’t work?
There are a couple options to try. Try changing out the battery to a new AAA battery. Make sure the Bluetooth is enabled.
Why should I register my remote shutter?
Can more than one person register the same remote shutter?
What if my tripod doesn’t fit my phone?
Photos:
How do I upload my photos?
How do I print my photos?
Do I have to use the mobile application to use ShutterPlus?
Do I have
How do I share my photos?
Is there a limit to the number of photos I can upload?
How do I search for a photo?
Is there a max file size of the photo?
How long are the photos stored?
I uploaded a photo and now I don’t see it.
Chapters:
What is a chapter?
Photobooks:
Setting up Users:
Profile and Preferrences
Report a Concern:
Someone is sharing inappropriate pictures with me. What can I do?
Download App
